Who we are
Green Angel UK is a trading name of CASADA HEALTH & BEAUTY LTD, Company Number 07142717.
Registered Office Address:
04 Whitchurch Parade, Whitchurch Lane, Edgware, Middlesex, HA8 6LR
If you have any questions regarding this Privacy Policy or your personal data, please contact us at info@greenangel.co.uk.
privacy policy
Protecting Your Privacy
‘Personal information’ refers to any information which can identify an individual, either directly or indirectly. This may include information such as your name, email address, postal address, customer ID, IP address, or other identifying information.
Any personal information which you provide to us will be securely stored and processed in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).
When is personal information obtained?
Personal information may be collected when you browse the Green Angel UK website or when you:
• Create a customer account or update your contact details
• Place, amend, update or cancel an order
• Contact us by phone, email, contact form or live chat
• Subscribe to our newsletter or marketing communications
• Enter competitions, promotions or ambassador programmes
What type of personal information do we collect?
We may collect standard personal details including:
• Name
• Billing and delivery address
• Email address
• Phone or mobile number
• Date of birth (where voluntarily provided)
• Encrypted passwords and payment information
We may also collect technical information including:
• IP address
• Browser type
• Device information
• Referring URLs
• Operating system
• Website usage information through Cookies
Customer service information may also be retained, including correspondence and order history.
How is this information used?
Processing Orders: We use your personal information to:
• Process and dispatch your orders
• Process payments and refunds
• Provide delivery updates and order confirmations
• Communicate with you regarding your purchase
Customer Service: We may use your information to respond to customer service enquiries, complaints, or support requests and to maintain accurate customer service records.
Fraud Prevention: Your information may be used to help detect, investigate, or prevent fraud, abuse, security incidents, or unlawful activity.
Improving User Experience: We may analyse website usage and purchasing activity to improve our products, services and customer experience.
Marketing: Where you have opted in to receive marketing communications, we may send you promotional emails, offers, newsletters or personalised advertising.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly at info@greenangel.co.uk.
How long do we keep your information?
Customer and order information may be retained for as long as necessary to fulfil our legal, accounting, tax and customer service obligations.
Purchase records may be retained for up to six years in accordance with UK legal and financial reporting requirements.
Marketing preferences and unsubscribe requests may also be retained to ensure your preferences are respected.
Consent
How do we obtain your consent?
When you place an order, contact us, or provide personal information through our website, you consent to us collecting and using your information for the purposes outlined within this Privacy Policy.
Where required for marketing purposes, we will request your explicit consent through an opt-in process.
How do I withdraw my consent?
You may withdraw consent for marketing communications at any time by:
• Clicking the unsubscribe link within marketing emails
• Contacting us directly at info@greenangel.co.uk
Once unsubscribed, you will no longer receive marketing communications from us, although we may still contact you regarding orders or customer service matters.
Marketing
Depending on your communication preferences, we may contact you by email regarding products, offers, promotions, or updates.
You may also see Green Angel UK advertisements on third-party websites and social media platforms. These advertisements may use Cookies or audience matching technologies to display relevant advertising.
You can manage advertising preferences and Cookie settings through your browser or third-party platform settings.
Disclosing Information
We may disclose your personal information where required by law or where necessary to fulfil our contractual obligations to you, such as sharing delivery details with courier companies.
We do not sell your personal information to third parties.
WooCommerce Platform
Our website is hosted on the WooCommerce platform, which provides online infrastructure that allows us to sell products and services securely online.
WooCommerce stores are PCI compliant to help ensure payment and customer data is handled securely.
Global Payments
We use trusted third-party payment providers, including Global Payments, to securely process payment transactions.
Green Angel UK does not store your full credit card information.
Third-Party Services
We may use selected third-party service providers to assist with:
• Payment processing
• Delivery and logistics
• Marketing communications
• Website hosting and analytics
These providers only receive the information necessary to perform their services and are required to process your information securely and confidentially.
External Links
Our website may contain links to external websites or third-party content. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.
Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
Payment information submitted through our website is encrypted using secure socket layer (SSL) technology.
Cookies
Cookies are small text files stored on your device which help improve your browsing experience and website functionality.
We use Cookies to:
• Improve website performance
• Remember customer preferences
• Analyse website traffic and usage
• Support marketing and advertising activity
You can control or disable Cookies through your browser settings. However, disabling Cookies may affect certain website functionality.
For further information regarding our use of Cookies, please contact us at info@greenangel.co.uk.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon posting to this website.
We encourage users to review this page periodically to stay informed about how we protect personal information.
Questions and Contact Information
If you would like to access, correct, amend or delete any personal information we hold about you, or if you have any questions regarding this Privacy Policy, please contact us:
Green Angel UK
CASADA HEALTH & BEAUTY LTD
04 Whitchurch Parade
Whitchurch Lane
Edgware
Middlesex
HA8 6LR
Email: info@greenangel.co.uk